Refund and Returns Policy
We strive to ensure your satisfaction. If you encounter issues with your order, you may be eligible for a return, replacement, or refund under the conditions below.
1. Eligibility Period
- Requests must be submitted within 30 days of the delivery date, based on tracking information.
- Requests received after this period will not be accepted.
- There is no restocking fee. We will cover return shipping costs.
2. Eligible Conditions
We accept returns, replacements, or refunds if:
- The product is defective, misprinted, blurry, or has quality issues
- The item is damaged during shipment
- You received the wrong item, color, design, or size
3. Ineligible Conditions
As products are made upon ordering, we do not accept returns or refunds in cases of:
- Change of mind
- Choosing the wrong size or design without error on our part
- Use, washing, or user-caused damage
4. How to Submit a Request
Please email us at support@sport9design.shop with:
- Subject: Return/Replacement/Refund Request - Order #[Your Order Number]
- Attach photos of the defective item and describe the issue
We will respond within 1-2 business days with instructions.
5. Resolution Options
Once verified, you may choose from:
- A free replacement item
- A full refund of the product price
- Store credit for a future purchase
6. Refund Timing
If approved, refunds will be issued via PayPal (original payment method) within 5-10 business days.
7. Return Shipping Address
After we approve your return request, please send the item to the following address:
- Sport9Design
- 5800 Quantrell Ave Apt 318, Alexandria, VA 22312, United States
We will cover the cost of return shipping. Please contact us for a prepaid shipping label.
8. Contact Us
If you have any questions or concerns, please contact us:
- Email: support@sport9design.shop
- Address: 5800 Quantrell Ave Apt 318, Alexandria, VA 22312, United States